Malaysian Tobacco and Liquor Mall · yan60.com Privacy Policy

1. Scope of application

This privacy policy applies to all types of information you provide to us during the use of this website (including mobile terminals, APIs, etc.) or that we obtain by providing services.

2. Information we collect

1. Information you actively provide

• Account information: username, email, login credentials, age confirmation, shipping address, contact number or WhatsApp contact information, etc.
• Order related: goods, quantity, amount, delivery area, receipt information, payment channel identification (complete card number/CVV is not saved), after-sales application materials, etc.
• Interactive feedback: customer service consultation, evaluation, complaints, questionnaires, and text, pictures or attachments you actively send.

2. Information generated during your use of the service

• Devices and logs: device model, operating system, browser type, IP address, access time, page clicks/stays, etc.
• Location information: IP-based rough positioning (such as city level), used for risk control and recommendations.

3. Indirect acquisition from third parties

• The transaction results and necessary verification information returned by the payment institution (excluding complete sensitive elements).
• Delivery/receipt progress and exception information returned by the logistics carrier.

3. Purpose of use of information

• Account registration, identity verification, login and security risk control.
• Order processing, payment settlement, delivery and after-sales support.
• Send order creation, payment, delivery, pickup and customer service reminders via in-site messaging, email, SMS or WhatsApp. If the mobile phone number you fill in is registered with WhatsApp, we may use WhatsApp Business to send order-related notifications to that number.
• Site operations, performance monitoring, troubleshooting and improving experience.
• Marketing notifications and event push (you can unsubscribe according to the page prompts).
• Comply with laws and regulations, and cooperate with regulatory requirements or claims.

4. Cookies and Tracking Technologies

• We use cookies/local storage to maintain login status, save preferences, count traffic and analyze conversions.
• You can clear or disable cookies in your browser, but this may affect the use of certain features.
• Third party analytics (such as statistics scripts) may set their own cookies, subject to their policies.

5. Sharing and Disclosure of Information

• Necessary sharing:Necessary information is shared with payment institutions, logistics carriers, customer service tools, WhatsApp Business service providers, etc. only to provide services.
• Legal Disclosure:We may disclose relevant information when required by laws, regulations, judicial or administrative authorities.
• Business changes:In the event of mergers, acquisitions, reorganization, or bankruptcy liquidation, your information may be transferred as assets, and we will urge the transferee to continue to be bound by this policy.
• De-identification processing:Statistical analysis may use aggregated/anonymized data that is not directed to any specific individual.

6. Data retention and deletion

• We will retain your personal information for the period necessary to achieve the purpose of collection, and the specific period will be determined in accordance with laws, regulations and business needs.
• Order, reconciliation and invoice information may be retained for a longer period of time due to tax/audit requirements.
• On the premise that it does not violate laws, regulations and contractual agreements, you may apply to delete or anonymize your personal information.

7. Data security

• We use reasonable security measures such as access control, least privileges, encrypted transmission and backup to protect your information.
• Although reasonable security measures have been adopted in the industry, the Internet is not completely secure and we cannot guarantee the absolute security of information under any circumstances.
• When a security incident occurs, we will take remedial measures and notify you as required by laws and regulations.

8. Cross-border transmission

• When required by technology or business, your information may be transferred and stored in overseas servers or processed by overseas service providers.
• We will take necessary compliance measures (such as signing of data processing agreements, assessments and reviews, etc.) in compliance with applicable laws.

9. Your rights

• Access and Copy: You may view and obtain a copy of your basic account and order information (subject to technical and compliance restrictions).
• Corrections and additions: If the information is inaccurate, you can make corrections or contact the platform to assist with changes.
• Deletion and withdrawal: When legal circumstances apply, you can apply to delete personal information or withdraw authorization.
• Account cancellation: After logging in, you can contact customer support to cancel your account. After cancellation, relevant data will be processed according to retention requirements.
• Refusing marketing: You can choose "Unsubscribe/Unsubscribe" in the message center or text message.

10. Privacy of minors

• This website contains tobacco and other age-restricted products and is only intended for users who are over 18 years of age. Persons under the age of 18 are not allowed to register, log in, place orders or submit personal information to us.
• If you are a guardian and believe that a minor has submitted personal information to us, please contact us in time. After verification, we will delete or restrict the processing of relevant information in accordance with applicable legal requirements.

11. Policy update

• We may update this policy based on changes in laws, regulations or business, and will prompt you through in-site announcements, pop-ups or in-site messages.
• After the update becomes effective, your continued use will be deemed to be acceptance of the revised content.

12. Contact us

Company: Yan60 Sdn. Bhd.
Mail:hello@yan60.com

If you have any questions, suggestions or requests regarding this policy or personal information rights, please feel free to contact us at any time.